FAQ

1. How do I place an order?
You can browse our products on our website, select the items you like, click "Add to Cart," and then follow the instructions in the shopping cart to complete the checkout process.

2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payment information is processed using a secure, encrypted protocol.

3. Which countries can I order from?
We currently only ship within the United States. If you are ordering internationally, please contact us by email to discuss your options.

4. How do I return an item?
If you are not satisfied with your purchase, you may return it within 30 days of receipt. Please ensure the item is in its original packaging and unused. Please contact us for a return authorization and further instructions.

5. How long does it take to ship your item?
Orders typically take 1-3 business days to process, and 3-7 business days to ship. This time may vary depending on the destination and shipping method. Once your order is confirmed, you will receive a confirmation email with an estimated delivery date.

6. How do I track my order?

Once your order is shipped, we will email you tracking information, which you can use to track the status of your package in real time on the logistics company's website.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. Orders are processed quickly, so you may still have time to make changes before you receive a shipping notification.

8. What materials are your figurines made of?

Our figurines are made of high-quality materials to ensure that each product is beautiful and durable. Specific material information will be detailed on each product page.

If you have any further questions, please feel free to contact us by email at mr@rosafigurine.com or by phone at (917) 735-0858! We are happy to help you.