REFUND AND RETURNS POLICY

1. Refund Policy Overview
We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your purchase after receiving it, we offer a 30-day money-back guarantee. Please carefully read the refund terms below for the detailed process and requirements.

2. Refund Request
Application Period: You can request a refund within 30 days of receiving your product.
How to request: Please contact our customer service team via email with your order number and the specific reason for your refund request.
3. Refund Conditions
Refund requests are subject to the following conditions:

The product must be in its original packaging and unused or undamaged.

All included accessories, manuals, and other materials must be returned.
4. Return Process
Once your refund request is approved, you will receive a return authorization email with the appropriate return address.
Please securely package the product and send it back to the specified address using a tracking service to ensure smooth receipt.
5. Refund Processing
Once we have inspected and confirmed that the product is eligible for return, we will process the refund within 5-10 business days. Refunds will be issued to your original payment method; the exact time it takes to arrive may vary depending on your payment provider.
6. Shipping and Additional Charges
Shipping costs for the original order are generally not refunded when a refund is issued, unless the return request is for damaged or incorrectly shipped merchandise. Return shipping costs are the customer's responsibility unless otherwise stated.

7. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to custom-made items, discounted items, and opened food or personal care products. Please carefully review the product details before purchasing.

If you have any questions about our refund policy or need further assistance, please feel free to contact our Customer Service team. We are happy to provide you with support and assistance!